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Privacy policy

Introduction

We ("we", "us", "our") take the protection of the data of the users ("users" or "you") of our website and/or our mobile app (the "website" or the "mobile app") very seriously and commit ourselves to protect the information users provide to us in connection with the use of our website and/or our mobile app (together: "digital assets"). Furthermore, we commit to protect and use your data in accordance with applicable law.

This privacy policy explains our practices regarding the collection, use, and disclosure of your data through the use of our digital assets (the "services") when you access the services through your devices.

Please read the privacy policy carefully and ensure that you fully understand our practices regarding your data before using our services. If you have read this policy, fully understood it, and do not agree with our approach, you must discontinue the use of our digital assets and services. By using our services, you acknowledge the terms of this privacy policy. The continued use of the services constitutes your consent to this privacy policy and any changes to it.

​In this privacy policy, you will learn:

  • How we collect data

  • What data we collect

  • Why we collect this data

  • To whom we disclose the data

  • Where the data is stored

  • How long the data is retained

  • How we protect the data

  • How we deal with minors

  • Updates or changes to the privacy policy

 

What data do we collect?

Category: Always

Below is an overview of the data that we may collect:

 

  • Unidentified and non-identifiable information that you provide during the registration process or that is collected through your use of our services ('non-personal data'). Non-personal data does not allow us to identify the individual who provided it. The non-personal data we collect consists mainly of technical and aggregated usage information.

  • Individually identifiable information, meaning all information that can identify you or could reasonably be used to identify you (‘personal data’). Personal data that we may collect through our services may include information that is requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses, and more. When we combine personal and non-personal data, the combination is treated by us as personal data for as long as it remains combined.

How do we collect data?

Category: Always

Below are the main methods we use to collect data:

  • We collect data when you use our services. So when you visit and use our digital assets, we may collect, record, and store usage, session, and related information.

  • We collect data that you provide to us directly, for example, when you contact us through a communication channel (such as an email with a comment or feedback).

  • We may collect data from third-party sources, as described below.

  • We collect data that you provide to us when you sign up for our services through a third-party provider such as Facebook or Google.

 

Why do we collect this data?

Category: Always

We may use your data for the following purposes:

  • To provide and operate our services;

  • To develop, customize and improve our services;

  • To respond to your feedback, inquiries and requests and provide support;

  • To analyze usage and activity trends;

  • For internal, statistical and research purposes;

  • To enhance our data security and fraud prevention capabilities;

  • To investigate violations and enforce our terms and policies, as well as comply with applicable laws, regulations and governmental orders;

  • To send you updates, news, promotional materials and other information related to our services. In marketing emails, you may choose whether to continue receiving them or not. If you choose to unsubscribe, simply click on the unsubscribe link in these emails.

 

To whom do we disclose this data?

Category: Always

We may disclose your data to our service providers to operate our services (such as storing data through third-party hosting services, providing technical support, etc.).

We may also disclose your data in the following circumstances: (i) to investigate, detect, prevent or take action against illegal activities or other misconduct; (ii) to establish or exercise our rights to defend against legal claims; (iii) to protect our rights, property, or personal safety, as well as the safety of our users or the public; (iv) in the event of a change of control at us or one of our affiliates (through a merger, acquisition, or purchase (essentially) of all assets, among others); (v) to collect, maintain, and/or manage your data through authorized third-party providers (such as cloud service providers) as appropriate for business purposes; (vi) to work with third-party providers to jointly improve your user experience. To avoid misunderstandings, we would like to emphasize that we may transmit or disclose non-personal data to third parties at our discretion or use it in other ways.

Category: User has a blog or forum

Please note that our services enable social interactions (such as publicly posting content, information, and comments, and chatting with other users). We remind you that any content or data you provide in these areas may be read, collected, and used by other individuals. We advise against posting or sharing information that you do not want to make public. If you upload content to our digital assets or otherwise provide it as part of using a service, you do so at your own risk. We cannot control the actions of other users or members of the public who may have access to your data or content. You acknowledge and confirm that copies of your data may remain accessible on cached and archived pages even after their deletion or after the creation of a copy/storage of your content by third parties.

Cookies and Similar Technologies

When you visit or access our Services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services (“Tracking Technologies”). These Tracking Technologies may allow third parties to automatically collect your data in order to improve the navigation experience on our digital assets, optimize their performance, provide a tailored user experience, as well as for security and fraud prevention purposes.

To learn more, please read our Cookie Policy.

Category: User is NOT connected to an advertising service.

Without your consent, we will not share your email address or other personally identifiable information with advertising companies or ad networks.

Category: User is connected to an ad service, a campaign manager, or Facebook Ads

We may provide advertising through our services and digital assets (including websites and applications that use our services), which may be tailored to you based on your recent browsing behavior on websites, devices, or browsers.

To provide these ads to you, we may use cookies and/or JavaScript and/or web beacons (including transparent GIFs) and/or HTML5 Local Storage and/or other technologies. We may also use third parties, such as network advertisers (i.e., third parties who display ads based on your website visits), to serve targeted ads. External providers of ad networks, advertisers, sponsors, and/or website traffic measurement services may also use cookies and/or JavaScript and/or web beacons (including transparent GIFs) and/or Flash cookies and/or other technologies to measure the effectiveness of their ads and customize advertising content for you. These third-party cookies and other technologies are subject to the specific privacy policy of the respective third party, not this one.

 

Category: Always

Non-personal data

Please note that our companies, trusted partners, and service providers are located around the world. For the purposes outlined in this privacy policy, we store and process all non-personal data we collect in different legal jurisdictions.

Category: Users provide personal data

Personal data

Personal data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, and in other jurisdictions as required for the proper provision of our services and/or as legally required (further explained below).

How long will the data be kept?

Category: Always

Please note that we will retain the collected data for as long as necessary to provide our services, comply with our legal and contractual obligations to you, resolve disputes, and enforce our agreements.

We may correct, supplement, or delete inaccurate or incomplete data at any time at our discretion.

How do we protect the data?

Category: Always

The hosting service for our digital assets provides us with the online platform through which we can offer our services to you. Your data may be stored on the data storage, databases, and general applications of our hosting provider. They store your data on secure servers behind a firewall and provide secure HTTPS access to most areas of their services.

Category: User accepts

Payments/e-commerce

 

All payment options offered by us and our hosting provider for our digital assets comply with the requirements of the Payment Card Industry Data Security Standard (PCI-DSS) set by the PCI Security Standards Council, which is a collaboration between brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card data (including physical, electronic, and procedural measures) by our shop and service providers.

 

Category: Always

Despite the measures and efforts taken by us and our hosting provider, we cannot and will not guarantee absolute protection and security of the data that you upload, publish or otherwise transmit to us or others.

Therefore, we kindly ask you to set secure passwords and not to disclose any confidential information to us or others that could cause you significant or sustained harm. As email and instant messaging are not considered secure forms of communication, we also ask that you do not disclose any confidential information over any of these communication channels.

How do we handle minors?

Category: Does not collect data from minors.

We do not intend to collect data from users who have not reached the legal age of majority. If you are not yet of legal age, you should not download or use the services and not provide us with any information.

We reserve the right to request proof of age at any time in order to verify whether minors are using our services. In the event that we become aware that a minor is using our services, we may prohibit and block access to our services to such users, and we may delete all data stored about such user. If you have reason to believe that a minor has provided us with data, please contact us as explained below.

Category: User collects data from minors

Children may use our services. However, if they wish to access certain features, they may need to provide certain information. The collection of some data (including data collected through cookies, web beacons, and other similar technologies) may occur automatically. If we knowingly collect, use, or disclose data collected from a child, we will notify and obtain consent from the parents or legal guardian in accordance with applicable law. We will not make a child's participation in an online activity dependent on the child providing more contact information than is reasonably necessary for the child's participation in that activity. We only use the data we collect in connection with the services the child has requested.

We may also use a parent's contact information to communicate about the child's activities in the services. Parents can view the data we have collected from their child, prohibit us from collecting further data from their child, and request that all data we have collected be deleted from our records.

Please contact us to access, update, or delete your child's data. To protect your child's privacy, we may request proof of your identity. We may deny access to the data if we believe your identity is questionable. Please note that certain data cannot be deleted due to other legal obligations.

Category: Always

 

We only use your personal data for the purposes outlined in the privacy policy and only when we are convinced that:

  • The use of your personal data is necessary to fulfill or conclude a contract (e.g. to provide you with the services themselves or customer support/technical assistance);

  • The use of your personal data is necessary to comply with relevant legal or regulatory obligations; or

  • The use of your personal data is necessary to support our legitimate business interests (provided that this is always done in a way that is proportionate and respects your data protection rights)

 

  • eine Bestätigung darüber verlangen, ob personenbezogene Daten verarbeitet werden, die Sie betreffen, oder nicht, und Zugriff auf Ihre gespeicherten personenbezogenen Daten sowie auf bestimmte Zusatzinformationen anfordern;

  • den Erhalt von personenbezogenen Daten, die Sie uns bereitgestellt haben, in einem strukturierten, gängigen und maschinenlesbaren Format verlangen;

  • die Berichtigung lhrer personenbezogenen Daten verlangen, die bei uns gespeichert sind;

  • die Löschung Ihrer personenbezogenen Daten verlangen;

  • der Verarbeitung Ihrer personenbezogenen Daten durch uns widersprechen;

  • die Einschränkung der Verarbeitung Ihrer personenbezogenen Daten verlangen, oder

  • eine Beschwerde bei einer Aufsichtsbehörde einreichen.

 

As an EU resident, you can:

Please note, however, that these rights are not unrestricted and may be subject to our own legitimate interests and regulatory requirements. If you have any general questions about the personal data we collect and how we use it, please contact us as indicated below.

As part of providing the Services, we may transfer data across borders to affiliates or other third parties, and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the Services, you consent to the transfer of your data outside of the EEA.

If you are a resident of the EEA, your personal data will only be transferred to locations outside the EEA if we are satisfied that there is an adequate or comparable level of protection for personal data. We will take appropriate steps to ensure that we have appropriate contractual arrangements in place with our third parties to ensure that appropriate security measures are taken so as to minimize the risk of unlawful use, alteration, deletion, loss, or theft of your personal data, and that such third parties act at all times in accordance with applicable law.

Rights under the California Consumer Privacy Act

If you use the Services as a resident of California, you may be entitled under the California Consumer Privacy Act ("CCPA") to request access to and deletion of your data.

To exercise your right of access and deletion of your data, please refer to the contact details provided below.

Category: Website does not sell user data

We do not sell any personal data of users for the purposes and intentions of the CCPA.

Category: Websites with a blog or forum

Users of the services who are California residents and under 18 years of age may request and obtain deletion of their posted content by emailing the address provided in the "Contact" section below, labeled "California Removal Request". All requests must include a description of the content you wish to have deleted and sufficient information to allow us to locate the material. We will not accept requests that are not properly labeled or submitted, and we may not be able to respond if you do not provide sufficient information. Please note that your request does not ensure complete or comprehensive removal of the material. Materials posted by you may be reposted or republished by other users or third parties.

Updates or Changes to the Privacy Policy

Category: Always

 

We reserve the right to revise this Privacy Policy at our discretion from time to time, and the version published on the Website shall always be the most current (see "Last Updated" date). We encourage you to check this Privacy Policy regularly for any changes. If there are material changes to this Privacy Policy, we will post a notice on our Website. If you continue to use the Services after being notified of any changes to this Privacy Policy, you are confirming and consenting to the revised Privacy Policy and agreeing to be bound by its terms.

Contact

Category: Always

If you have general questions about the services or the data we have collected about you, please contact us at:

 

Michel Perret

MeSentia AG, Bielstrasse 62, 3053 Münchenbuchsee

E-Mail: info@mesentia.ch

DISCLAIMER

The information contained herein is not a substitute for legal advice and you should not rely solely on it. Specific requirements regarding legal terms and policies may vary from state to state and/or legal system to legal system. As stated in our terms of use, you are responsible for ensuring that your services are legal under the applicable law and complying with it.

To ensure that you fully comply with your legal obligations, we strongly recommend that you seek professional advice to better understand the requirements that apply specifically to you.

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